MLO Training Buddy is committed to providing high-quality education and exceptional customer service. If a student has a concern regarding a course, instructor, technical issue, or any aspect of our services, we encourage them to contact us so we can work toward a prompt and fair resolution.
How to Submit a Complaint
Complaints must be submitted in writing and should include:
Student's full name
Email address
Course name and date
A detailed description of the concern
Any supporting documentation, if applicable
Complaints may be submitted by email to:
Complaint Review Process
We will acknowledge receipt of your complaint within 2 business days.
Complaints will be reviewed promptly and fairly.
A written response or resolution will generally be provided within 10 business days of receiving all necessary information.
If additional time is needed due to the complexity of the issue, we will notify you and provide an estimated timeframe for resolution.
Resolution
Depending on the circumstances, resolutions may include:
Clarification of course policies or procedures
Technical assistance
Course transfer, when appropriate
Refund consideration in accordance with our Refund Policy
Other appropriate corrective actions
Record Retention
MLO Training Buddy maintains records of complaints and their resolutions in accordance with our internal recordkeeping procedures.
Contact Information
MLO Training Buddy
Email: MLOTrainingBuddy@gmail.com
